POLICY
BY BELLA BANKS isn’t responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service or the Postal Service used for shipment. BY BELLA BANKS does not hold responsibility for package that state have been delivered.
If items have not been received, they can be located by using the tracking number or contacting your local post office.
If an order is placed on a national holiday or after 3 p.m. EST on Friday, Saturday, or Sunday, it will be processed the following business day.
Returns/ Exchanges
No returns or exchanges. All sales final!
Returns: All items must be returned to BY BELLA BANKS. Within 7 days of receipt. Items must be unworn and unwashed in the bundle with tags. If an item is not returned in the same condition in which it was sent, it will be denied.
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.00, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
Exchanges
No exchanges
PLEASE NOTE: ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER UNLESS IT IS OUR FAULT